Effective Date: [DATE] · Last Revised: [DATE] · Entity: Leovoid Technologies, Inc. (Delaware) · Applies uniformly across all Leovoid-operated domains, subdomains, Platforms, Products, Solutions, and Marketplace tools
1. INTRODUCTION AND SCOPE
Leovoid Technologies, Inc. (“Leovoid,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit any website operated by Leovoid — including, without limitation, leovoid.com, leovoid.org, leovoidtechnologies.com, and tenthloop.com, and any other domain Leovoid now operates or later operates or acquires — together with their associated subdomains, on which this Privacy Policy is posted (collectively, the “Site”), when you create an Account, or when you otherwise use or interact with any Leovoid Product, Solution, Marketplace tool, or digital property (collectively with the Site, the “Services”). This Privacy Policy applies wherever the Services are made available, across all Leovoid-operated domains and subdomains, uniformly and without variation by Product or Solution.
This Privacy Policy is incorporated by reference into, and should be read together with, the Leovoid Master Account Terms, the Terms of Service applicable to each Product, the Website Terms of Use, and the Terms of Service applicable to each Solution. Capitalized terms not defined in this Privacy Policy have the meaning given in the Master Account Terms or, where a term relates to a specific Product, Solution, or Marketplace tool (such as “Registered Asset”), the meaning given in that Product’s, Solution’s, or Tool Addendum’s Terms.
By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services immediately. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including third-party websites, applications, or services you may access through the Services, and does not apply to information collected offline or through means other than the Services.
2. DEFINITIONS
“Personal Information” or “Personal Data” means any information relating to an identified or identifiable natural person, and, where applicable under U.S. state privacy laws, information that identifies, relates to, or could reasonably be linked with a particular consumer or household. Personal Information does not include publicly available information, or de-identified or aggregated information that cannot reasonably be used to identify an individual.
“Account Data” means information associated with your Leovoid Account, such as your name, email address, company name, billing address, phone number, login credentials, and preferences.
“Usage Data” means information about how you interact with the Services, such as pages visited, features used, session data, and Scan or Solution activity.
“Customer Content” and “Customer Data” have the meanings given in the Master Account Terms and, where they include Personal Information, are processed as described in this Privacy Policy and, where applicable, the Data Processing Agreement.
“Consumer,” “Sell,” “Share,” and “Service Provider” have the meanings given under applicable U.S. state privacy laws where used in Section 13 of this Privacy Policy.
3. INFORMATION WE COLLECT
3.1 Information Collected Automatically. When you browse the Site or use the Services, we automatically collect limited technical information to enable functionality, security, and analytics, including: Internet Protocol (IP) address; browser type and version, operating system, and device identifiers; referring URLs, access times, and page-view activity; approximate geographic location derived from IP address; and aggregate traffic statistics and diagnostic information. This information is collected through server log files and cookies and similar technologies as described in Section 5.
3.2 Information You Provide Voluntarily. We collect Personal Information when you voluntarily provide it, including when you: complete a contact form, request a quote, book a demo, or request product information; subscribe to a newsletter or register for a webinar; create an Account or register for a Solution; communicate with us by email, chat, phone, text, or our Help Desk function; or purchase or use any Leovoid Offering. This may include your name, company name, job title, email address, phone number, mailing address, payment details (processed via secure third-party payment processors), and the content of your communications with us.
3.3 Channels Through Which We Collect Information. Leovoid may collect the Personal Information described in this Section through any of the following channels, regardless of the specific technology, vendor, or product used to operate that channel, and this list is illustrative rather than exhaustive: (a) Telephone and voice communications, including calls answered, screened, routed, or conducted by a live human representative, an artificial intelligence (AI) voice agent, an Interactive Voice Response (IVR) system, an AI-powered virtual receptionist, an automated attendant, or other telephony or voice technology; (b) Email communications, including messages you send to Leovoid directly, and information contained within or extracted from such communications (such as contact details in an email signature) through Leovoid’s email management, correspondence-handling, or automated email-processing tools and systems; (c) Text and SMS communications, including messages sent through SMS, messaging applications, or related messaging tools and platforms; (d) Website chat and conversational interfaces, including conversations with a live human customer representative operating a chat tool, an AI-powered chatbot, or an AI website agent, whether by text-based chat or voice; and (e) Any other current or future communication channel or technology Leovoid may use to interact with you. Information collected through any of these channels may be used to communicate with you as described in Section 7, including through a channel other than the one through which the information was originally provided.
3.4 Information From External Sources. We may receive Personal Information about you from publicly available databases, joint marketing partners, event sponsors, social media platforms, and other third parties, such as providers of demographic or firmographic data. Where we receive Personal Information from a partner or Customer subject to a confidentiality or data processing agreement, we use that information only in accordance with the terms of that agreement. We may combine information you provide directly with information from these external sources to maintain more accurate records and better understand our prospects and Customers.
3.5 Categories of Personal Information (U.S. State Law Reference). Consistent with the categories recognized under U.S. state privacy laws, the Personal Information described in this Section may include: identifiers (such as name, email address, and IP address); customer records information (such as billing and contact details); commercial information (such as purchase and transaction history); internet or electronic network activity information (such as browsing and Usage Data); geolocation data (such as approximate location derived from IP address); audio or electronic information (such as recorded calls, voicemails, or chat transcripts, where applicable); professional or employment-related information (such as job title and company name, where voluntarily provided); and inferences drawn from the foregoing to create a profile about your preferences or interests. We do not knowingly collect sensitive categories of Personal Information except as described in Section 15.
3.6 Product-, Solution-, and Tool-Specific Information. Depending on which Products, Solutions, and Marketplace tools you use, we may also collect: information necessary to register and verify a website, domain, or other asset, and the results of the applicable evaluation, as described further in Section 21; files and media you generate or store within a Product, Solution, or Marketplace tool, or exchange during a support conversation; information relating to your use of developer tools, including API keys, logs, and webhooks; and information relating to prepaid Credits or Tokens, including balance, consumption, and metering preferences.
3.7 Identity Verification Documents. Where you or your organization is asked to verify identity or authority to act on behalf of an Account, consistent with the Master Account Terms, we may collect: for an individual, a government-issued identification document appropriate to your country (such as a passport, government identification card, driver’s license, or residency card) and a self-recorded verification video, submitted directly to us or through a third-party identity verification provider, to confirm you match the submitted identification; and for an entity, documentation relating to the entity’s existence or registration, which may include articles of association, organization, or incorporation, a certificate of formation, an EIN confirmation letter or equivalent tax document, a bank statement, a utility bill, or a business license. This information is used solely to complete the applicable verification and is handled as described in Section 10.5.
3.8 Device-Based Biometric Authentication. Where your device offers biometric authentication — such as a fingerprint or facial recognition scan — to sign in or approve a passkey, that biometric matching happens entirely on your own device. We do not receive, access, or store your underlying biometric data; we receive only a confirmation that your device’s own biometric check succeeded. This is different from the self-recorded verification video described in Section 3.7, which we or our identity verification provider do receive and process for the specific purpose of confirming your identity.
4. HOW WE USE YOUR INFORMATION; LEGAL BASES
4.1 Purposes of Processing. We process Personal Information only where we have a lawful basis to do so. We may use your information to: provide, deliver, and maintain the Services; process transactions and manage billing; create and administer your Account; communicate with you regarding inquiries, projects, or support requests; personalize your experience and improve the content, performance, and security of the Services; establish a primary channel of communication when you contact us, book a demo, register for a webinar, or request product information; invite you to participate in customer feedback activities such as satisfaction surveys or user interviews; send newsletters or marketing materials, where you have consented or as otherwise permitted by law; conduct research and analytics to improve our Services; enforce our Terms of Service and Website Terms of Use and protect our legal rights; prevent fraud and maintain the security of our systems; and comply with contractual and legal obligations.
4.2 Legal Bases. Where required by applicable law (including the GDPR), our lawful bases for processing include: contractual necessity, to perform a service you have requested or to take steps at your request before entering into a contract; legitimate interests, such as Site security, fraud prevention, and analytics, balanced against your interests and fundamental rights; legal obligation, where processing is required by law; and consent, where you have opted in to marketing communications, cookies, or similar processing. Where processing is based on consent, you may withdraw that consent at any time as described in Section 12, without affecting the lawfulness of processing carried out before withdrawal.
4.3 No Sale of Personal Information Outside Stated Practices. Leovoid does not sell, rent, or trade Personal Information to third parties for monetary consideration. We only use Personal Information for the purposes described in this Privacy Policy, unless we reasonably determine that another purpose is compatible with the purpose for which the information was originally collected, or we obtain your consent.
5. COOKIES AND TRACKING TECHNOLOGIES
5.1 Use of Cookies. We use cookies and similar technologies (such as pixels and log files) to: enable secure and functional Site operation; remember your language and preferences; analyze Site usage and measure marketing effectiveness; and personalize your experience. Full details of the specific cookies used, their purposes, and their duration are set out in our Cookie Policy, published on the Site and incorporated by reference into this Privacy Policy.
5.2 Managing Cookies. You can manage your cookie preferences through the cookie consent banner presented on the Site, through the “Privacy Settings” or “Cookie Settings” link in the Site footer, or through your browser settings. If you disable or delete cookies, some features of the Site may not function properly.
5.3 Analytics. We use analytics providers, such as Google Analytics, to analyze visitor interactions with the Site. These providers may set cookies to identify your browser and collect aggregated traffic data. You can learn more about how Google uses this data in the Google Privacy Policy, and you may opt out using the Google Analytics Opt-Out Browser Add-on.
5.4 Do Not Track and Global Privacy Control. Some browsers offer a “Do Not Track” (DNT) signal. Because there is no accepted industry standard for responding to DNT signals, we do not currently respond to them. Where required by applicable law, we honor Global Privacy Control (GPC) and other recognized universal opt-out signals as an expression of your choice to opt out of the sale or sharing of Personal Information or targeted advertising, to the extent our cookie consent management platform is configured to detect and process such signals.
6. ARTIFICIAL INTELLIGENCE SYSTEMS
6.1 Use of AI Systems. Leovoid may utilize artificial intelligence systems, automated technologies, machine learning tools, virtual agents, digital assistants, conversational interfaces, and similar technologies to facilitate communications, customer support, sales interactions, appointment scheduling, lead qualification, service delivery, content generation, operational efficiency, and other business functions. Interactions with such systems may be monitored, recorded, analyzed, or retained in accordance with this Privacy Policy and applicable law.
6.2 AI Chat and Digital Assistant Interactions. Leovoid may provide AI-powered chat interfaces, digital assistants, virtual agents, conversational tools, or similar technologies through the Site or a Solution. Information submitted through such systems may be processed, analyzed, stored, retained, reviewed, summarized, categorized, or utilized by Leovoid and its authorized service providers for purposes including customer support, lead qualification, service delivery, operational improvement, quality assurance, training, analytics, security, and business administration. AI-generated outputs are provided for informational and operational purposes only and do not constitute a determination, decision, or advice with legal effect.
6.3 No Sensitive Submissions Through AI Interfaces. Users should not submit confidential, proprietary, sensitive, regulated, or legally protected information through AI-powered interfaces unless specifically requested by Leovoid and appropriate safeguards have been established. Any information voluntarily submitted through such systems is treated in accordance with this Privacy Policy.
6.4 No Automated Decision-Making With Legal Effect. Leovoid does not use automated decision-making, including profiling, to make decisions that produce legal or similarly significant effects concerning you without human involvement.
6.5 AI Help Center; Data Access and Actions. Where you use the AI Help Center or a similar AI-driven feature within your Account, that AI system may access, review, and, where the requesting User holds the applicable permission, modify, add, or delete Account Data and Customer Data on your behalf, in order to respond to your request. The AI Help Center operates only within the permissions held by the User who submits the request, and actions it takes are logged and made available to you, identifying whether an action was performed by a User or by the AI Help Center, consistent with the Master Account Terms.
6.6 External AI Connections. You may connect an external artificial intelligence platform, model, or agent — including through the Model Context Protocol (MCP) or a similar protocol — to your Account, enabling that external AI to access Account Data and Customer Data and to take action on your behalf. This is a connection you establish and control; the external AI’s provider processes any information exchanged through that connection under its own privacy practices, not this Privacy Policy, consistent with the Non-Leovoid Application and external AI provisions of the Master Account Terms. Leovoid is not responsible for the privacy or data-handling practices of an external AI you elect to connect.
6.7 Third-Party AI and Large Language Model Providers. Certain tools may process information using a large language model or other AI model provided by a third party. Where Leovoid provides this processing using a third-party provider, information you submit to that tool may be transmitted to and processed by that provider as necessary to deliver the tool’s functionality, subject to Leovoid’s agreement with that provider and, where Leovoid facilitates account creation or linking with that provider on your behalf, that provider’s own terms and privacy practices. Where you elect to connect and use your own model or provider instead, information is processed directly by your chosen provider under its own privacy practices.
6.8 Use of Interaction Data to Improve Our AI Systems. We may use data generated through your interactions with an AI system we operate — including AI Help Center conversations, Automated Task configurations, and other AI-driven feature interactions — to train, develop, test, and improve our own artificial intelligence systems and related products and services, consistent with the AI Terms of Use.
6.9 Voice Data. Where you interact with an AI voice agent we operate, we may collect and process your voice as part of that interaction. Depending on the jurisdiction and how that voice data is processed, applicable law may classify voice data as biometric data; we handle voice data collected through an AI voice agent in accordance with this Privacy Policy and applicable Data Protection Laws.
7. COMMUNICATIONS FROM LEOVOID
7.1 Consent by Initiation of Contact; Cross-Channel Response. If you initiate contact with Leovoid through any channel described in Section 3.3 — including by sending an email, sending a text message, placing a telephone call, or engaging with a website chat tool or chatbot — or if you return a missed call, respond to a voicemail, or submit a request for a callback, you thereby provide your consent for Leovoid to reach back to you and reply regarding the subject matter of your contact, without the need for any additional or separate consent for that response. Where you voluntarily provide contact information for an additional channel during an interaction — for example, providing your email address during a phone call, or your phone number during a chat conversation — you thereby also consent for Leovoid to use that additional channel to respond to you regarding the same subject matter. This Section does not itself constitute consent to receive ongoing marketing communications through any channel; consent to receive ongoing marketing communications through a particular channel is addressed in the applicable subsection below.
7.2 Email Communications. By providing your email address to Leovoid, you consent to receive electronic communications from Leovoid regarding your Account, inquiries, projects, services, purchases, subscriptions, support requests, marketing initiatives, business opportunities, educational content, newsletters, product announcements, promotional campaigns, and other matters related to Leovoid’s operations. Such communications may be delivered through manual correspondence, automated systems, customer relationship management platforms, marketing automation tools, artificial intelligence systems, or other communication technologies utilized by Leovoid. Where required by applicable law, marketing communications will be provided only upon obtaining the necessary consent, and you may withdraw that consent at any time using the unsubscribe functionality contained in such communications or by contacting us. Service-related communications, billing notices, contractual notices, security notifications, and other operational communications may continue where necessary to administer an existing relationship, Account, service, or contractual obligation, and cannot generally be opted out of while maintaining an active Account or Subscription.
7.3 Newsletter and Webinars. If you subscribe to a newsletter or register for a webinar, we use the information you provide (such as your email address and, optionally, your name, company, and country) to deliver the newsletter or webinar and related communications. Newsletter subscriptions use a double opt-in process where applicable. You may unsubscribe at any time using the link provided in any newsletter or webinar communication, or by contacting us. If a webinar is co-organized with a partner, your information may be shared with that partner for purposes of the webinar.
7.4 SMS/Text Messaging. If you provide your mobile phone number and expressly consent to receive text messages from Leovoid, we may collect and process your mobile number to send SMS communications related to your interaction with the Services, including appointment confirmations and scheduling updates, service-related notifications and account information, responses to inquiries, transactional updates, and, where you have consented, marketing communications and promotional offers. By opting in, you expressly authorize Leovoid to send both informational and marketing text messages to the mobile number you provided, in accordance with applicable law, including the Telephone Consumer Protection Act (TCPA). Consent to receive SMS messages is not a condition of purchase and may be withdrawn at any time by replying “STOP” to any message; reply “HELP” for assistance. Message and data rates may apply, and messaging frequency may vary depending on your interactions with Leovoid. Leovoid does not sell, rent, or share mobile opt-in data or SMS consent with third parties or affiliates for their own marketing purposes.
7.5 Telephone Communications and Consent to Contact. If you provide a telephone number to Leovoid, you acknowledge and agree that Leovoid may contact you using any lawful communication method permitted under applicable law, including communications initiated by live representatives, automated systems, AI agents, virtual receptionists, prerecorded voice technology, or autodialing systems, regarding account-related matters, service notifications, appointment scheduling, billing, security notifications, customer satisfaction follow-up, product updates, and marketing or promotional communications. Consent is not a condition of purchase and may be withdrawn at any time by contacting Leovoid or following any opt-out instructions provided during such communications. You further acknowledge that incoming or outgoing telephone communications may be answered, screened, routed, monitored, recorded, transcribed, or analyzed by live representatives or AI-powered systems for quality assurance, training, security, compliance, and recordkeeping purposes. Where required by applicable law, Leovoid will provide notice of call recording and, where legally required, an opportunity to decline consent prior to recording.
8. HOW WE SHARE INFORMATION
8.1 Service Providers and Sub-Processors. We may share your information with vetted third-party service providers under contractual confidentiality and data-protection obligations, including hosting and cloud infrastructure providers; payment and invoicing systems; CRM, email delivery, and marketing automation providers; scheduling and communications platforms; and legal, accounting, and IT support services. A current list of material subprocessors is published on the Site’s Data Subprocessors page. These service providers act as data processors on our behalf and may not use your Personal Information for their own independent purposes.
8.2 Legal and Business Disclosures. We may disclose Personal Information where we believe in good faith that disclosure is necessary or appropriate to: comply with a law, subpoena, court order, or other legal process; respond to lawful requests from law enforcement or government authorities; protect the rights, property, or safety of Leovoid, our users, our Customers, or the public; investigate or prevent suspected or actual illegal activity or violations of our Terms of Service or Website Terms of Use; enforce our agreements, including for billing and collection purposes; or investigate and defend against third-party claims. Where legally permitted, we will notify you before complying with a legal demand for your data, consistent with Leovoid’s Subpoena Response Policy.
8.3 Aggregated and De-Identified Data. We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with business partners, affiliates, or the public for analytics, benchmarking, marketing, or research purposes.
8.4 No Sale of Personal Information for Advertising. We do not share your Personal Information with, or sell it to, advertisers or ad networks for their own independent marketing purposes.
8.5 Third-Party AI and External AI Providers. Where a tool processes your information using a third-party large language model or AI provider, or where you connect an external AI platform, model, or agent to your Account, your information may be shared with, or accessed by, that third party as necessary to deliver the applicable functionality or to give effect to the connection you established, consistent with Section 6. Such sharing is governed by Leovoid’s agreement with that provider where Leovoid selects the provider, or by that provider’s own terms where you select and connect it yourself.
9. INTERNATIONAL DATA TRANSFERS
As a Delaware-incorporated U.S. company serving clients globally, Leovoid may transfer, store, and process Personal Information across borders, including to the United States and other countries that may not provide the same level of data protection as your country of residence. Where personal data is transferred outside the European Economic Area, the United Kingdom, or Switzerland, and no adequacy decision applies, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission or equivalent contractual mechanisms consistent with applicable law. By using the Services, you acknowledge that your information may be transferred to and processed in the United States and other jurisdictions as described in this Section. For more information about the safeguards we have implemented, please contact us using the information in Section 25.
10. DATA RETENTION
10.1 General Retention Principle. We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including: the duration of an active Account, project, or service relationship; statutory retention periods required for tax, billing, or contractual records (generally up to seven (7) years); and the period necessary to resolve disputes, enforce our agreements, or comply with legal obligations. When Personal Information is no longer needed for these purposes, we securely delete or anonymize it in accordance with industry best practices.
10.2 Specific Retention Periods. Where applicable, specific retention periods for particular categories of data (for example, data associated with a particular Solution, module, or automated system) are published in the Documentation for that Solution or, where required by law, disclosed to you at the point of collection. Records relating to tax, billing, or contractual obligations are generally retained for up to seven (7) years to satisfy applicable statutory recordkeeping requirements, absent a longer requirement under applicable law. Server log files containing technical information are generally retained for a brief period sufficient for security and diagnostic purposes, except where longer retention is necessary for the security of the Services or required by law.
10.3 Data Following Account Closure or Downgrade. Upon closure of your Account, a downgrade, or termination of the Agreement, Customer Data is handled in accordance with the Plan Changes, Account Deletion, and Data Retention provisions of the Master Account Terms, including the applicable Grace Period, and the entity and data deletion provisions of the applicable Product or Solution Terms, including, for the Accessibility Solution, its provisions governing forfeiture of Registered Asset data on capped plans.
10.4 Verification Pages and Public Certification Data. A Verification Page for a Registered Asset remains publicly accessible for as long as the underlying data has not been permanently deleted in accordance with Section 10.3, as further described in Section 21.
10.5 Identity Verification Documents. Documentation collected to verify your identity or authority to act on behalf of an Account, as described in Section 3.7, is retained only for as long as reasonably necessary to complete the applicable verification and to satisfy any related legal, security, or compliance requirement, after which it is deleted in accordance with our data retention practices.
11. DATA SECURITY AND BREACH NOTIFICATION
Leovoid implements administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, and destruction, including encryption, access controls, firewalls, and regular security audits, consistent with the safeguards described in the Master Account Terms. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data security incident affecting Personal Information, Leovoid will notify affected individuals and relevant authorities as required by applicable law and take reasonable corrective action to investigate and mitigate the incident and prevent recurrence, consistent with the security-incident provisions of the Master Account Terms.
12. YOUR PRIVACY RIGHTS
12.1 General Rights. Depending on your jurisdiction, you may have the right to: request access to or a copy of the Personal Information we hold about you; request correction or rectification of inaccurate information; request deletion of your Personal Information; restrict or object to our processing of your information; request portability of your information in a structured, commonly used format; withdraw consent at any time, without affecting the lawfulness of processing before withdrawal; and file a complaint with a competent data protection authority.
12.2 Residents of the European Economic Area, United Kingdom, and Switzerland. If you are located in the EEA, UK, or Switzerland, you have the rights described in Section 12.1 under the GDPR or UK GDPR, including the right to lodge a complaint with your local supervisory authority. We process the minimum amount of Personal Information necessary to fulfill the purposes of our interaction with you, and we do not use automated decision-making, including profiling, to make decisions with legal or similarly significant effects concerning you.
12.3 Exercising Your Rights. To exercise any of the rights described in this Section, please contact us using the information in Section 25. We will verify your identity before processing your request, using information proportionate to the sensitivity of the request. Authorized agents may submit requests on your behalf where permitted by law and subject to verification of the agent’s authority. We will respond to verifiable requests within the timeframe required by applicable law, generally within thirty (30) days (or forty-five (45) days for requests governed by U.S. state privacy laws, extendable as permitted by law with notice to you).
13. U.S. STATE PRIVACY RIGHTS
13.1 Scope. This Section applies to residents of U.S. states that have enacted comprehensive consumer privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”), and similar laws in other states. For purposes of this Section, “personal information” has the meaning assigned under the applicable state law.
13.2 Categories Collected and Disclosed. In the preceding twelve (12) months, we may have collected and disclosed for a business purpose the categories of personal information described in Section 3.4, including identifiers, customer records information, commercial information, internet or electronic network activity information, geolocation data, and inferences drawn from the foregoing. We collect this information from the sources described in Section 3 and disclose it to the categories of recipients described in Section 8, for the business purposes described in Section 4.
13.3 No Sale or Sharing of Personal Information. Leovoid does not sell personal information for monetary consideration. Where applicable, we do not share personal information for cross-context behavioral advertising without your consent. If this practice changes, we will update this Privacy Policy and provide a “Do Not Sell or Share My Personal Information” mechanism as required by law.
13.4 Your Rights. Subject to certain exceptions, you have the right to: know and access the specific pieces and categories of personal information we have collected about you; delete personal information we have collected from or about you; correct inaccurate personal information; opt out of the sale or sharing of personal information and of processing for targeted advertising, to the extent applicable; limit the use of sensitive personal information, where applicable (Leovoid does not process sensitive personal information for purposes requiring this limitation right); and receive a copy of your personal information in a portable format.
13.5 Right to Non-Discrimination. We will not discriminate or retaliate against you for exercising any right described in this Section, including by denying goods or services, charging different prices, or providing a different level or quality of service.
13.6 How to Submit a Request. You may submit a request to exercise these rights using the contact information in Section 25. We will verify your identity before processing your request. If we decline to take action on your request, we will notify you of our decision and the reasoning, and, depending on your state of residence, you may have the right to appeal by submitting an appeal to us within the timeframe specified in our response; if your appeal is denied, you may have the right to contact your state Attorney General.
13.7 Global Privacy Control. Where required by applicable state law, we honor Global Privacy Control (GPC) and other recognized universal opt-out signals as described in Section 5.4.
13.8 Minors. Leovoid does not knowingly sell or share the personal information of consumers under the age of 16. See Section 14 for additional information regarding children’s privacy.
14. CHILDREN'S PRIVACY; MINORS
The Services are intended for individuals age 16 and above. We do not knowingly collect Personal Information from children under the age of 13, consistent with the Children’s Online Privacy Protection Act (COPPA). If we discover that we have collected Personal Information from a child under 13 without verified parental consent, we will take reasonable steps to delete that information promptly. Parents and guardians who believe their child has provided us with Personal Information should contact us immediately using the information in Section 25. We further encourage parents and guardians to monitor their children’s use of the internet and to instruct children never to provide Personal Information through the Services without parental permission. Users age 13 to 15 who are California residents, and other minors as applicable under state law, may request removal of content or information they have posted through the Services by contacting us, though such removal does not ensure comprehensive removal if the content has been shared or reposted elsewhere.
15. SENSITIVE INFORMATION
To protect your privacy, we ask that you not send us, and you not disclose to us, sensitive Personal Information unless specifically necessary for the Services you have requested and appropriate safeguards have been established. Examples of sensitive Personal Information that should not otherwise be disclosed to us include disability status; Social Security numbers or other government identifiers; criminal background information; racial or ethnic origin; political opinions or religious or philosophical beliefs; trade union membership; genetic or biometric data; health-related data; and information concerning sex life or sexual orientation. Consistent with Leovoid’s approach to accessibility services, Leovoid does not collect, use, or share Personal Information relating to a potential disability or other accessibility need as part of the Accessibility Solution’s automated evaluation of Registered Assets, which assesses code and content, not the individuals who may rely on assistive technology. One exception where biometric-adjacent information is specifically necessary for a Service you have requested is the self-recorded verification video described in Section 3.7, collected only where you or your organization is completing an identity verification requested under the Master Account Terms, used solely for that purpose, and handled as described in Section 10.5; this is separate from the device-based biometric authentication described in Section 3.8, which Leovoid never receives. A second exception is voice data collected through an AI voice agent, as described in Section 6.9, which is necessarily collected as part of that interaction and may be classified as biometric data in some jurisdictions.
16. ACCESSIBILITY FEATURES
Leovoid may provide accessibility tools, widgets, enhancements, or third-party accessibility technologies intended to improve access to Site content and functionality for all visitors. While Leovoid endeavors to improve accessibility and usability, such tools may not function perfectly in all circumstances, browsers, devices, operating systems, or assistive technologies, and Leovoid does not warrant that all content, features, or third-party integrations will be fully accessible at all times. Users experiencing accessibility difficulties are encouraged to contact us using the information in Section 25 so that reasonable efforts may be made to address reported concerns, consistent with the Accessibility Statement published on the Site.
17. THIRD-PARTY LINKS AND SOCIAL MEDIA PRESENCE
17.1 Third-Party Links. The Site may contain links to third-party websites, plug-ins, content, or applications that are not operated by Leovoid. This Privacy Policy does not apply to those third parties, and Leovoid is not responsible for their privacy practices, content, or security. We encourage you to review the privacy policy of any third-party site before providing your information.
17.2 Social Media Presence. Leovoid maintains a presence on social media platforms to communicate with customers and interested parties and to provide information about our products and services. When you interact with our social media pages, the operator of that platform processes your data under its own privacy policy, and we may receive aggregated statistics about the use of our pages from the platform. We recommend directing any data protection requests relating to a social media platform to that platform’s operator directly, as they control the underlying processing.
18. TESTIMONIALS, FEEDBACK, AND CASE STUDIES
We may display testimonials, endorsements, or case studies from Customers who have given us permission to do so, which may include a Customer representative’s name, title, company, and photograph together with their testimonial. We rely on the Customer’s representation that it has obtained the consent of the individual featured. If you wish to have a testimonial featuring you updated or removed, please contact us using the information in Section 25. We consider survey responses, comments, ideas, and suggestions submitted to us to be non-personal feedback, governed by the Feedback provisions of the Master Account Terms.
19. BUSINESS TRANSFERS
If Leovoid is involved in a merger, acquisition, corporate reorganization, financing, or sale of all or part of its business or assets (including in connection with any bankruptcy or similar proceeding), Personal Information may be transferred as part of that transaction. We will seek assurances that any acquiring party will protect Personal Information consistent with this Privacy Policy, and we will notify you through the Services or by other reasonable means if your Personal Information becomes subject to a different privacy policy as a result of such a transaction.
20. SUPPORT ACCESS
20.1 Session-Based Remote Access. With your specific, active consent for a given support session, Leovoid support personnel may connect to your device using a remote-access or screen-sharing tool, or sign in to your Account as you or another authorized user, solely to assist with the support matter for which you granted that access. This access is limited to that specific support session and does not carry over to a later session.
20.2 Information Accessed. During a support session under this Section, Leovoid personnel may view, and where necessary to resolve your request, modify Account Data, Customer Data, and other information accessible through your Account. Such access is logged and limited to what is reasonably necessary to address the support matter.
21. REGISTERED ASSETS, CERTIFICATION BADGES, AND VERIFICATION PAGES
21.1 Registered Asset Information. Where you register a website, domain, or other asset with a Product for evaluation, we collect and process information necessary to verify and evaluate that asset, including domain ownership verification data and the results of the applicable evaluation.
21.2 Public Certification Badges and Verification Pages. Where a Registered Asset qualifies for a certification or score badge, Leovoid may make a Verification Page publicly accessible to any person who accesses a badge or a QR code linking to it, displaying the applicable evaluation result and current qualification status. A Verification Page is intended to display information about the evaluated asset, not about any individual; you are responsible for ensuring that a Registered Asset you submit for evaluation, and any resulting public disclosure, does not expose Personal Information you did not intend to make public.
22. LANGUAGE AVAILABILITY AND TRANSLATIONS
For convenience, Leovoid may provide translations of this Privacy Policy and other Site content through automated translation technologies or third-party translation providers. Such translations are provided solely as a convenience and may not be complete, accurate, or current. In the event of any inconsistency, ambiguity, or discrepancy between the English-language version and any translated version, the English-language version controls and prevails to the fullest extent permitted by law. Leovoid is not liable for any loss, damage, misunderstanding, or claim arising from the use of translated content or any inaccuracies contained therein.
23. CHANGES TO THIS PRIVACY POLICY
Leovoid may revise this Privacy Policy from time to time. Updated versions will be posted on this page with a new “Last Updated” date. For changes that materially affect your privacy rights or the way we handle your Personal Information, we will endeavor to notify you through the Services, by email, or by a prominent notice on the Site at least thirty (30) days before such changes take effect, consistent with the notification and acknowledgment provisions of the Master Account Terms. Your continued use of the Services after the effective date of an updated Privacy Policy constitutes acceptance of the update. Use of information we collect is subject to the Privacy Policy in effect at the time such information was collected.
24. YOUR CONSENT AND WITHDRAWAL
By using the Site or the Services, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us using the information in Section 25, except where processing is required by law, necessary to perform a contract with you, or necessary for another legitimate basis that does not depend on consent.
25. CONTACT INFORMATION; DATA PROTECTION CONTACT
For privacy or compliance inquiries, or to exercise any right described in this Privacy Policy, please contact: Leovoid Technologies, Inc. — Attn: Privacy / Data Protection, 8 The Green Suite #25740, Dover, DE 19901 — privacy@leovoid.com — or Contact Us. Where required by applicable law, Leovoid will designate a Data Protection Officer or privacy contact responsible for overseeing this Privacy Policy and handling data subject requests; contact details will be published here once designated.
26. ACKNOWLEDGMENT
You acknowledge that this Privacy Policy is incorporated by reference into, and forms part of, the Master Account Terms, the Website Terms of Use, and the applicable Solution Terms, and represents Leovoid’s current practices regarding the handling of your information.