Effective Date: [DATE] · Last Revised: [DATE] · Entity: Leovoid Technologies, Inc. (Delaware) · Product: 10th Vantage · Platform: TenthLoop
1. ACCEPTANCE; INCORPORATION OF ACCOUNT TERMS AND PRODUCT TERMS
These Accessibility Solution Terms of Service (the “Solution Terms”) govern the Leovoid Accessibility Solution — comprising automated accessibility scanning and automated Reports, together with any additional module later added to this Solution under a Service Terms Schedule as described in Section 2.3 (collectively, the “Solution”). This Solution relates only to accessibility; a distinct subject matter that also involves scanning a website (for example, SEO) is governed by its own separate Solution and Solution Terms, even though it may share the underlying scanning mechanism. These Solution Terms are issued under, and form part of, the 10th Vantage Product Terms. Expert Audits are purchased through the Solution. The Solution also facilitates the ordering of Remediation and the billing and access to a Retainer, in each case as defined in the Account Terms or Section 6; neither Remediation nor a Retainer is itself part of the Solution’s scope, and each is governed exclusively by the Master Services Agreement and its applicable exhibit or statement of work — offered by Leovoid Technologies, Inc., a Delaware corporation (“Leovoid,” “we,” “us,” or “our”), to the individual or entity accessing or using the Solution (“Customer,” “you,” or “your”).
Incorporation of Account Terms and Product Terms. These Solution Terms incorporate by reference, and are governed together with, the Leovoid Master Account Terms published on the Site (the “Account Terms”) and the 10th Vantage Product Terms (the “Product Terms”). The Account Terms govern the Account, registration and security, roles and permissions, workspaces, the marketplace, acceptable use, the AI-training and scraping ban, intellectual property, confidentiality, privacy, warranty disclaimers, limitation of liability, indemnification, dispute resolution and governing law, force majeure, export and anti-corruption compliance, communications, plan changes, account deletion and data retention, and general provisions applicable across all Leovoid Products and Solutions. The Product Terms govern matters common to this Solution and any other Solution within the same Product, including the Registered Asset framework, subscription models, and certification badges. These Solution Terms, the Product Terms, and the Account Terms together, along with any Service Terms Schedule and Order Form, form the Agreement between Customer and Leovoid with respect to the Solution (the “Agreement”). In the event of a conflict, the order of precedence is: (1) a mutually executed Order Form or master services agreement; (2) the applicable Service Terms Schedule; (3) these Solution Terms; (4) the Product Terms; (5) the Account Terms; (6) the Documentation.
Leovoid offers other, separate solutions, platforms, or product lines under their own independent terms of service (each, an “Other Solution”), whether within the same Product or a different Product. These Solution Terms do not govern, and Customer’s acceptance of these Solution Terms does not extend to, any Other Solution. Where Customer’s Account provides access to both this Solution and one or more Other Solutions through a common login, each remains governed by its own applicable Solution Terms (and, where within a different Product, that Product’s Product Terms) with respect to its own subscriptions, fees, plan limits, and product-specific mechanics, while the Account Terms govern matters common to all of them.
Artificial Intelligence. Use of artificial intelligence in connection with the Solution — regardless of the specific technology, model, protocol, or method by which it is made available or integrated, and regardless of whether it is described elsewhere in these Solution Terms under a specific feature name — is governed by the AI Terms of Use published on the Site, incorporated by reference.
By accessing or using the Solution in any manner — including initiating a Scan, subscribing, or purchasing any Offering — you confirm that you have read, understood, and agree to be bound by these Solution Terms, the Product Terms, and the Account Terms. If you do not agree, you must not access or use the Solution.
2. DEFINITIONS; THE SOLUTION; SCHEDULES
2.1 Definitions. Capitalized terms not defined in these Solution Terms have the meaning given in the Product Terms or, where not defined there, the Account Terms. In addition, for purposes of these Solution Terms: “Website Entity” means a Registered Asset (as defined in the Product Terms) that is a website, domain, or URL, registered for evaluation within this Solution; the registration, verification, shared-access, and deletion mechanics applicable to a Website Entity are governed by the Product Terms’ Registered Asset framework, as described in Section 3. “Scan” means an automated evaluation of a Website Entity initiated through the Solution. “Reports” means automated or expert-prepared outputs generated through the Solution. “Subscription” means a recurring paid plan governing access to the Solution. “Purchased Services” means Offerings purchased under an Order Form, as distinguished from Free Services or Beta Services. “Offering” means any product or service made available within the Solution, including Subscriptions and Expert Audits, and, where facilitated through the Solution, Remediation and a Retainer as defined in the Account Terms. “Plan Limits” means any usage limit or restriction applicable to the Solution or to a particular scan type within it, as determined by Customer’s plan tier and stated in the applicable Order Form or published on the Site’s pricing page, including without limitation limits on the number of Website Entities, Workspaces, or seats, cooldown periods or scan frequency, the number of links or pages evaluated per Scan, or any other technical or usage parameter. Website Entity, Workspace, and seat limits apply once across the Solution as a whole and are not tracked or counted separately per scan type; cooldown periods, by contrast, are tracked independently per scan type, as described in Section 3.2. Beyond this functional distinction in how each Plan Limit is counted, Plan Limits are not otherwise enumerated or categorized in these Solution Terms or in any Schedule and are instead governed entirely by Section 2.4.
2.2 License. Subject to the Agreement and payment of applicable Fees, Leovoid grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the applicable term to access and use the Solution for Customer’s internal business purposes (or personal purposes, for Consumers), in accordance with the plan limits and Documentation applicable to Customer’s tier. All rights not expressly granted are reserved. Leovoid may modify, enhance, or discontinue features of the Solution, provided that no modification during a paid Subscription term will materially reduce the core functionality of the plan purchased. Purchases are not contingent on the delivery of any future functionality or features.
2.3 Service Terms Schedules. Individual modules and line additions within the Solution — that is, features and product lines that extend or supplement scanning, audit, remediation, or retainer functionality within the Solution, as opposed to a distinct Other Solution — are governed by Service Terms Schedules published on the Site (each, a “Schedule”). The Schedules in effect at any time are those published on the Site’s legal pages, and each applies to the module or line addition it identifies. New Schedules, and updates to existing Schedules, take effect upon publication in accordance with Section 11. Each Schedule is incorporated into and forms part of these Solution Terms. A product or service line that Leovoid designates as an Other Solution rather than a line addition to this Solution is governed by its own separate terms of service rather than a Schedule under these Solution Terms.
2.4 Plan Limits. The Solution, and each scan type within it, is subject to Plan Limits determined by Customer’s plan tier, as stated in the applicable Order Form and published on the Site’s pricing page at checkout and thereafter. As described in Section 2.1, Website Entity, Workspace, and seat limits apply once across the Solution as a whole rather than separately per scan type, while cooldown periods are tracked independently per scan type. Leovoid may establish, modify, increase, decrease, or remove any Plan Limit for any plan tier — including a plan tier not previously subject to a given Plan Limit — at its discretion, effective as stated in the Order Form or pricing page and, with respect to a material adverse change to an existing paid Subscription’s Plan Limits, subject to the notice mechanics in Section 11 of these Solution Terms. Cooldown periods, where applicable to a plan tier, are tracked independently per scan type as described in Section 3.2. If Customer exceeds a Plan Limit, Leovoid may notify Customer and provide a reasonable opportunity to reduce usage; if Customer does not promptly comply, Customer will (a) purchase the additional capacity or tier required at then-current rates and/or (b) pay any invoice for excess usage. Circumventing any Plan Limit constitutes a material breach, and Leovoid may suspend or restrict access until resolved.
2.5 Promotional and Temporary Adjustments. Leovoid may, in its discretion and on a temporary, promotional, seasonal, or time-limited basis: (a) increase any Plan Limit above the amount otherwise applicable to Customer’s plan tier, including through stated multipliers (for example, a temporary 1.5x increase in scan or usage allowances for a stated period); (b) grant supplemental or bonus usage allowances or capacity redeemable toward use of the Solution; (c) issue monetary promotional credit, coupon codes, gift cards, or vouchers redeemable toward Fees, including Subscription fees and Expert Audit fees (for example, a promotional offer granting a stated dollar amount of credit toward Fees upon a new Subscription or upgrade); or (d) otherwise modify a Plan Limit, or issue any of the foregoing, on a temporary basis — in each case as described in the applicable promotional terms published on the Site, presented at checkout, or otherwise communicated to Customer. Monetary promotional credit, coupon codes, gift cards, and vouchers issued under this Section are subject to the same non-transferability, no-cash-value-beyond-stated-amount, and expiration provisions applicable to account credits under Section 5.9, except as otherwise expressly stated in the applicable promotional terms. Any adjustment or grant under this Section is temporary, applies only for the period and on the conditions stated in the applicable promotion, does not modify Customer’s underlying plan tier or ongoing entitlements, and expires automatically at the end of the stated period without further notice beyond what is stated in the promotion itself. No promotional adjustment or grant is guaranteed to recur or continue. Leovoid may modify or discontinue a promotional offer at any time before Customer’s participation in or redemption of it, but will honor the stated terms of a promotion Customer has already validly redeemed or that remains within its stated active period. Adjustments or grants under this Section are not, by themselves, changes to these Solution Terms and are not subject to the notice and acknowledgment mechanics in Section 11 or in the Account Terms, which apply to changes to Customer’s standing plan entitlements rather than to temporary promotional adjustments.
3. WEBSITE SCANNING; REGISTERED ASSETS
3.1 Registered Asset Framework Invoked. This Solution invokes the Registered Asset framework of the Product Terms. The authorization warranty a Customer must make for each Website Entity, domain verification (including pending status and the process for a conflicting registration or shared access between Accounts), deletion and data forfeiture, and the principle that registration confers no ownership in the underlying asset, are all governed by the Registered Asset provisions of the Product Terms rather than by these Solution Terms.
3.2 Scan Mechanics. Scans are subject to the Plan Limits described in Section 2.4. Cooldown periods, where applicable to Customer’s plan tier, are tracked per normalized URL and per scan type at the Workspace level — each scan type maintains its own independent cooldown clock for a given Website Entity, so completing a Scan of one scan type does not restrict or reset the cooldown applicable to a different scan type on the same Website Entity — and any such cooldown survives deletion and re-registration of the Website Entity under the Product Terms. A Scan evaluates the Website Entity in accordance with the Plan Limits applicable to Customer’s plan tier and reflects the state of the content evaluated at the time of the Scan only; content beyond any applicable Plan Limit is not evaluated in that Scan.
3.3 Results Gating. Certain features, including report access, report downloads, and Expert Audit requests, require an Account with a verified email address. Scan results — including for Scans initiated before sign-in — are made available only within the dashboard of a signed-in Account, and a copy of the resulting automated Report is also delivered to the email address on file for the Account. A Scan may be initiated before sign-in, but its results are released only upon sign-in to, or creation of, an Account, at which point the Scan and the associated Website Entity are applied against that Account’s plan limits, cooldowns, and entity capacity in accordance with Sections 2.4 and 3.2.
4. FREE SERVICES; TRIALS
4.1 Free Services. Leovoid may make Free Services available subject to usage limits described in the Documentation and pricing page, including limits on Website Entities, Workspaces, Scan frequency, and report contents (including the withholding of scoring reserved for expert review). Leovoid may modify such limits, and may suspend or terminate Free Services, at any time with or without notice, without liability. Customer is responsible for exporting Customer Data from Free Services before access ends; if Leovoid terminates a Free Services account, Leovoid will provide a reasonable opportunity to retrieve Customer Data except where prohibited by law or security considerations.
4.2 Trials. If Customer registers for a Trial Period, the applicable paid features are made available until the earlier of (a) the end of the Trial Period, (b) the start date of a purchased Subscription covering the same Services, or (c) termination by Leovoid in its discretion. Any data or configurations created during a Trial Period may be permanently deleted at the end of the trial unless Customer purchases a Subscription covering the trialed Services or exports the data before the trial ends. Additional trial terms presented at registration are incorporated by reference.
4.3 As-Is Basis; Liability Floor. FREE SERVICES, TRIALS, AND BETA SERVICES WITHIN THE SOLUTION ARE PROVIDED STRICTLY “AS IS” WITHOUT WARRANTIES, INDEMNITIES, SUPPORT COMMITMENTS, OR SERVICE LEVELS OF ANY KIND. WHERE A COMPLETE EXCLUSION OF LIABILITY IS UNENFORCEABLE UNDER APPLICABLE LAW, LEOVOID’S MAXIMUM AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO FREE SERVICES, TRIALS, OR BETA SERVICES WITHIN THE SOLUTION WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100), CONSISTENT WITH THE ACCOUNT TERMS. Customer remains fully responsible for its own use of Free Services, any breach of the Agreement, and any indemnification obligations arising from such use. Nothing in this Section limits rights that Consumers have under mandatory consumer protection law.
4.4 Beta Services. Leovoid may provide access to Beta Services within the Solution at no additional charge. Participation is optional. Beta Services are provided “AS IS,” may be modified or withdrawn at any time, are excluded from all warranties, support commitments, and indemnities, and may be subject to additional terms presented at enrollment.
5. SUBSCRIPTIONS, FEES, AND PAYMENT
5.1 Fees. Customer will pay all Fees specified in the applicable Order Form or at checkout. Except as expressly stated in the Agreement or required by law: (a) Fees are based on the plan and Offerings purchased, not on actual usage; (b) payment obligations are non-cancelable; (c) Fees paid are non-refundable except as expressly provided in Section 5.9 or Section 6; and (d) subscription quantities and tiers may not be reduced during a Billing Cycle. All purchases are final and are not conditioned on the availability of future functionality.
5.2 Billing and Automatic Renewal. Subscriptions, and any Retainer billed through the Solution, are billed in advance on the Billing Cycle selected by Customer and renew automatically for successive terms equal in length to the expiring term, at then-current rates, unless canceled before the start of the next term through the Solution or by notice as described in the cancellation instructions presented at checkout. CUSTOMER EXPRESSLY CONSENTS TO AUTOMATIC RENEWAL AND RECURRING CHARGES TO ITS STORED PAYMENT METHOD UNTIL CANCELED. Leovoid will provide any advance renewal notices required by applicable law, and cancellation is available online through the Account at least as easily as enrollment.
5.3 Payment Methods and Authorization. Customer will provide and maintain valid, current payment credentials. By providing payment credentials, Customer authorizes Leovoid and its payment processors to charge such payment method for all Fees due, including renewals, upgrades, prorated charges, overage invoices, and Taxes. If a stored payment method is expired, declined, or unavailable at renewal, Leovoid will make reasonable efforts to notify Customer; failure to update payment information may result in suspension or termination of the affected Services.
5.4 Price Changes. Leovoid may change pricing and plan entitlements for the Solution. Changes take effect immediately for new purchases and, for existing Subscriptions, at the next renewal, with notice at least thirty (30) days before the renewal in which the change takes effect. Promotional and discounted pricing applies only to the period stated in the promotion and does not carry into renewal terms unless expressly stated.
5.5 Plan Changes. Upgrades, downgrades, changes in Billing Cycle, cancellation, and Account or data-retention consequences relating to this Solution’s Subscription are governed uniformly across all Products and Solutions by the Plan Changes, Account Deletion, and Data Retention provisions of the Account Terms, which control; this Solution does not separately restate that process. Added subscriptions during a term are billed at then-current rates, prorated in accordance with those provisions, and co-terminate with the existing term unless otherwise stated in the Order Form.
5.6 Late Payment; Suspension; Acceleration. Any undisputed amount not received when due accrues interest at the lesser of 1.5% per month or the maximum lawful rate. If any amount remains unpaid thirty (30) days after the due date (or ten (10) days after a card or direct-debit decline), Leovoid may, without limiting other rights: (a) suspend access to the Solution until amounts due are paid in full, following notice; (b) accelerate all outstanding and future Fees for the remainder of any fixed committed term so they become immediately due; and (c) condition future renewals on prepayment or shorter payment terms. Suspension does not relieve Customer of payment obligations.
5.7 Payment Disputes; Chargebacks. Leovoid will not exercise its suspension or acceleration rights with respect to amounts disputed reasonably and in good faith, provided Customer (a) notifies Leovoid in writing before the due date, (b) continues to pay all undisputed amounts when due, and (c) cooperates diligently to resolve the dispute. Chargebacks, payment reversals, or disputes lodged with a financial institution in a manner inconsistent with the Agreement do not excuse Customer’s payment obligations, and Customer remains liable for all Fees due, along with reasonable costs of responding to unwarranted chargebacks.
5.8 No Set-Off; Collection Costs. All payment obligations are absolute and unconditional. Customer will not withhold, set off, or deduct any amounts from Fees due, except to the extent such waiver is unenforceable under applicable law. Customer will reimburse Leovoid for all reasonable costs incurred in collecting overdue amounts, including legal fees, court costs, and collection agency fees.
5.9 Refunds and Credits. Except as expressly provided in the Agreement, an Order Form, or a published Refund Policy, all Fees are non-refundable. Where a refund is expressly granted, Customer may elect (a) a refund to the original payment method of the refundable amount, or (b) an account credit for future purchases, which may include a bonus percentage where stated. Credits are non-transferable, carry no cash value, and expire per their stated validity period.
5.10 Taxes; Sales Tax. All Fees for this Solution are exclusive of Taxes. Taxes, including Sales Tax, applicable to Fees for this Solution — including the general tax treatment of Fees and promotional offerings, Leovoid’s role as merchant of record, and related registration, rate, and exemption matters — are governed uniformly across all Solutions by the Taxes provisions of the Account Terms, which control.
5.11 Currency. All Fees are payable in U.S. Dollars (USD) unless another billing currency is offered at checkout. If Customer elects a supported non-USD currency, applicable conversion rates, gateway fees, and any disclosed markup are borne by Customer and reflected in the invoiced amount; currency elections are final for the then-current Billing Cycle.
5.12 Discounts. Discount percentages applicable to Expert Audits — including plan-based and volume-tiered discounts — are those published on the Site or in the applicable Order Form at the time of the relevant purchase. Discounts are applied per purchase at the rate corresponding to Customer’s then-current plan, billing period, and cumulative tracked volume; carry no cash value; and are not combinable unless expressly stated. Volume tracking windows, where applicable, run for twelve (12) months and reset on the Subscription anniversary date. Discount tiers and rates may be modified prospectively in accordance with Section 5.4.
6. EXPERT AUDITS, REMEDIATION, AND RETAINERS
6.1 Expert Audits. Expert Audits are one-time professional evaluations purchased per Website Entity, scoped by published tier (including page count and platform complexity) or custom quotation. Delivery timelines are good-faith estimates. Expert Audits may be purchased with or without a Subscription; customers without a Subscription pay then-current list pricing. Fees for Expert Audits are earned upon commencement of expert work and are non-refundable thereafter, except as required by law. Audit findings reflect the state of the evaluated pages at the time of evaluation; subsequent changes to the Website Entity are outside the audit’s scope.
6.2 Remediation Facilitation; Prerequisite for this Solution. Where an Expert Audit is applicable to the relevant scan type, Remediation relating to that scan type within this Solution requires a prior Expert Audit identifying the findings to be addressed, and Leovoid does not accept a Remediation work order for that scan type absent such an Expert Audit. Where a scan type within this Solution does not offer or require an Expert Audit as a deliverable, Remediation relating to that scan type may proceed without a prior Expert Audit, as further described in the applicable Schedule. This prerequisite, where applicable, is specific to this Solution, consistent with the Account Terms’ provision that a Solution’s Terms may impose additional requirements or conditions on Remediation relating to that Solution; Remediation relating to other Solutions or scan types may be subject to different or no such prerequisite, as stated in their respective Terms. Where applicable, Remediation quotations are provided at no charge following an Expert Audit and remain valid for the period stated in the quotation or, if not stated, the period specified in the Documentation. Remediation is a separate work order; ordering or accepting a Remediation quotation through the Solution does not make Remediation part of the Solution’s scope, and this Section addresses only the facilitation of that engagement through the Solution, not its content or scope. Remediation engagements are professional services governed exclusively by the Leovoid Master Services Agreement executed between Leovoid and Customer (the “MSA”), together with the accepted quotation and any statement of work; the Solution’s quote workflow, notifications, and billing functions facilitate such engagements but do not replace the MSA. In the event of conflict, the executed MSA controls per Section 1 (order of precedence). Acceptance of a remediation quotation through the Solution may be conditioned on execution of, or click-acceptance of, the MSA where Customer has not previously executed it.
6.3 Retainer Facilitation; No Remediation Prerequisite. Customer may purchase and access a Retainer, as defined in the Account Terms, through the Solution’s portal; doing so does not make the Retainer part of the Solution’s scope, and this Section addresses only the facilitation of that purchase through the Solution, not the Retainer’s content or scope. A Retainer may be purchased independently of, and does not require, a prior Remediation engagement or a prior Expert Audit, except where the specific Retainer level or its applicable exhibit under the MSA expressly states otherwise. The scope, tier structure, and specific inclusions of the Retainer — which may span this Solution, other scan types, and other Solutions — are governed exclusively by the Master Services Agreement (the “MSA”) and its applicable exhibit, together with the ordering details presented at purchase, and are not stated in these Solution Terms or any Schedule. Where facilitated through the Solution, Retainer fees are billed on a recurring basis in the same manner as Subscriptions, renew automatically per Section 5.2, and may be canceled effective at the end of the then-current Billing Cycle. Where Customer purchases a Retainer through the Solution without a previously executed MSA, the applicable retainer terms are presented for acceptance at checkout and are incorporated into the Agreement.
7. TERM AND TERMINATION OF THIS SOLUTION
7.1 Relationship to Account Terms. Termination of Customer’s Account generally, and the general causes and consequences of termination common to all Solutions, are governed by the Account Terms. This Section addresses matters specific to the Solution.
7.2 Termination for Cause. Either party may terminate this Solution’s Subscription for the other party’s material breach not cured within thirty (30) days of written notice. Leovoid may suspend or terminate access to the Solution immediately, with notice where practicable, where Customer fails to pay amounts when due (subject to Section 5.6) or where Leovoid reasonably believes Customer has violated the Authorization Warranty in the Product Terms.
7.3 Effect of Termination; Refund or Payment. If Customer terminates for Leovoid’s uncured material breach, Leovoid will refund any prepaid Fees covering the unused remainder of the terminated Subscription term. If Leovoid terminates for Customer’s breach, Customer remains liable for all Fees due for the remainder of the then-current committed term, which become immediately due. No termination relieves Customer of the obligation to pay Fees accrued before the effective date of termination.
8. NO LEGAL ADVICE; NO COMPLIANCE GUARANTEE
8.1 THE SOLUTION — INCLUDING ALL SCANS, REPORTS, SCORES, RECOMMENDATIONS, REMEDIATION SERVICES, AND RETAINER SERVICES — PROVIDES TECHNICAL EVALUATION AND IMPLEMENTATION SERVICES ONLY. THEY DO NOT CONSTITUTE LEGAL ADVICE, A LEGAL OPINION, A CERTIFICATION OF COMPLIANCE WITH ANY LAW, REGULATION, OR STANDARD (INCLUDING THE ADA, SECTION 508, THE AODA, THE EAA, THE UNRUH ACT, THE GDPR, THE CCPA, OR ANY WCAG CONFORMANCE LEVEL), OR A GUARANTEE OF IMMUNITY FROM CLAIMS, DEMAND LETTERS, INVESTIGATIONS, OR LITIGATION.
8.2 Standards and legal requirements evolve; automated tooling cannot detect every issue; and conformance depends on factors outside Leovoid’s control, including content and code changes made after an evaluation. The absence of a finding is not evidence of conformance. Customer is solely responsible for its own legal compliance and is encouraged to consult qualified legal counsel regarding its obligations. No statement by Leovoid personnel, and no content on the Site, modifies this Section.
9. SOLUTION-SPECIFIC WARRANTIES; REPORTS LICENSE
9.1 Leovoid Limited Warranty. Leovoid warrants that during the applicable Subscription term of Purchased Services within the Solution: (a) the Purchased Services will be provided in a professional and workmanlike manner consistent with generally accepted industry standards; (b) the safeguards described in the Account Terms will be implemented; (c) Leovoid will not materially reduce the overall core functionality of the purchased plan during a paid term; and (d) the Purchased Services will perform in all material respects in accordance with the applicable Documentation. For breach of the foregoing warranties, Customer’s sole and exclusive remedies are re-performance or correction by Leovoid and, if Leovoid fails to cure within thirty (30) days of notice, termination of the affected Order and refund per Section 7.3. These warranties do not apply to Free Services, Trials, or Beta Services. This warranty is in addition to, and does not limit, the Authorization Warranty in the Product Terms.
9.2 Reports License. Reports are licensed, not sold. Subject to payment of applicable Fees, Customer receives a perpetual, non-exclusive, non-transferable license to use delivered Reports for its internal compliance purposes and, where applicable under a written partner, agency, or white-label arrangement, for its identified end client. Reports may not otherwise be republished, resold, or distributed commercially.
9.3 Exclusions. Leovoid does not warrant that (a) the Solution will meet Customer’s specific requirements or achieve any particular business or legal outcome; (b) the Solution will be uninterrupted, timely, secure, or error-free; (c) all defects will be corrected; or (d) usage data or automated findings will be complete, accurate, or error-free.
10. SITE CONTENT SPECIFIC TO THIS SOLUTION
Product pages, pricing pages, and educational or compliance-topic content specific to this Solution (for example, content addressing WCAG, ADA, Section 508, AODA, the EAA, or the Unruh Act) is provided for general informational purposes only and is subject to Section 8 of these Solution Terms. Such content does not constitute legal, financial, or professional advice, is not a complete statement of any law or standard, and should not be relied upon or acted on without advice from qualified counsel.
11. CHANGES TO THESE SOLUTION TERMS
11.1 Leovoid may update these Solution Terms and any Schedule from time to time, in accordance with the notification, immediate-effectiveness, and material-change mechanics set out in the Account Terms, applied to these Solution Terms and their Schedules. New Schedules, and pricing or plan changes specific to this Solution, are additionally subject to Section 5.4.
11.2 If Customer does not agree to a material change to these Solution Terms that is adverse to Customer, Customer may terminate the affected Subscription by notice to Leovoid before the change’s effective date, with termination effective at the end of the then-current Billing Cycle; if the terminated Subscription is within a prepaid annual term, Leovoid will refund prepaid Fees for the unused remainder of that term. Termination under this Section is Customer’s sole remedy for disagreement with a Solution-specific update.
12. CONTACT
Questions regarding these Solution Terms may be directed to Leovoid Technologies, Inc. — Legal Department, using the contact details published in the Account Terms and the Site’s Contact page.